Frostpunk: The Board Game is coming to Kickstarter October 6th 2020!

Image Alt

Customer Support

FAQ

I missed the Kickstarter campaign, I want in!

No worries if you missed the campaign! We will soon (2-4 weeks by all estimations) open the Pledge Manager (it is a special internet shop, connected with your Kickstarter account) where people who missed the campaign will be able to join as “late backers”. You will have access to EVERYTHING that was offered during the campaign but you WILL NOT get your miniatures pre-shaded for free and you WILL NOT get the “Frostlander” Expansion for free – these were our Kickstarter bonuses to people who backed the campaign for at least 75 Euro (Core Pledge). The mentioned bonuses will be reasonably priced so no worries, if you really want them you will be able to get them.

You will be able to choose your language version in the Pledge Manager. All expansions will be fully localized.

Can I modify my pledge?

You will be able to modify your pledge in the Pledge Manager – a special internet service (like a dedicated internet shop for Kickstarter backers) you will be invited to using the email you are using to log into Kickstarter. We will be using a Pledge Manager called BackerKit and we will inform you in the updates when we will launch it 😊 If you backed at least for 75 Euro (Core Game or higher) you will get all the bonuses, no matter how many more copies you order during Pledge Manager or how you modify your pledge (as long as it is at least 75 Euro).

Can I choose my language version?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns), we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

How do I give you my address for fulfillment?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns), we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

I will be moving, where can I change my address?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns), we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

I want to cancel my pledge

Please use the contact form to send us an email. Please include your backer number and the email address you are using to log in to Kickstarter and your Kickstarter nick/name. Please be warned that if your pledge was already collected and processed by Kickstarter and Stripe (card payment service) we will not be able to refund you 100% of your pledge, we will refund the amount we received after the aforementioned platforms deducted their fees.

I need more copies of the game! How can I order them?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns), we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

What cards are used in the game, I cannot wait, must order sleeves now…!

The cards will be:
1. Tarot cards 70x120mm and you need 250 should get you covered.
2. Poker cards 63x88mm and 150 will suffice.

But please wait with ordering them, unless you have your preferred manufacturer, since we are talking with a producer of very high quality 90 micron sleeves and we will add them to the Pledge Manager. Please keep checking our updates for information about the launch of the Pledge Manager, we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

Customer Support

In order to solve your problem, first check the FAQ above. If you still can't solve it, click on the button below to create a custom support ticket.