As Glass Cannon Unplugged, we have a very straightforward mission. We choose video games that we believe have significantly influenced their genre and that just appeal to us in terms of translating them to the language of tabletop.

Customer Support

FAQ

I missed the Kickstarter campaign, I want in!

No worries if you missed the campaign! We will soon (2-4 weeks by all estimations) open the Pledge Manager (it is a special internet shop, connected with your Kickstarter account) where people who missed the campaign will be able to join as “late backers”.  You will be able to choose your language version in the Pledge Manager. All expansions will be fully localized.

Can I modify my pledge?

You will be able to modify your pledge in the Pledge Manager – a special internet service (like a dedicated internet shop for Kickstarter backers) you will be invited to using the email you are using to log into Kickstarter.

Can I choose my language version?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns). It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

How do I give you my address for fulfillment?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns), we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

I will be moving, where can I change my address?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns), we will use BackerKit.com. It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

I want to cancel my pledge

Please use the contact form to send us an email. Please include your backer number and the email address you are using to log in to Kickstarter and your Kickstarter nick/name. Please be warned that if your pledge was already collected and processed by Kickstarter and Stripe (card payment service) we will not be able to refund you 100% of your pledge, we will refund the amount we received after the aforementioned platforms deducted their fees.

I need more copies of the game! How can I order them?

Please keep checking our Kickstarter updates for information about the launch of the Pledge Manager (a dedicated web service for fulfillment of Kickstarter campaigns). It will allow you to:

  • manage your pledges (check your items, add or remove items from your pledge, choose language editions of your items),
  • purchase extra copies of the game, add-ons etc.,
  • enter your delivery addresses,
  • change your delivery address before the fulfillment will happen.

Customer Support

In order to solve your problem, first check the FAQ. If that doesn’t help, send us an email to support@glasscannonunplugged.com to create a custom support ticket.